Support & Response Times

Our Support Philosophy

We believe in providing clear, helpful, and honest support. When you reach out, we'll do our best to understand your situation and provide useful guidance. We won't promise things we can't deliver, and we'll always be upfront about what we can and cannot help with.

How to Reach Us

The best way to reach our support team is by email:

Please include your case ID (if applicable) and a clear description of your question or issue. The more details you provide, the faster we can help.

Typical Response Times

We aim to respond to all inquiries as quickly as possible:

• General questions: 1-2 business days
• Billing and payment issues: 1-2 business days
• Technical problems: 1-2 business days (often sooner for critical issues)
• Refund review requests: 2-3 business days

Note: These are best-effort targets, not legally binding guarantees. Response times may vary during periods of high volume.

What We Can Help With

• Questions about using Section 809™
• Technical issues with the platform (upload problems, extraction errors, etc.)
• Billing and payment questions
• Refund review requests
• Account access issues
• General questions about how the service works

What We Cannot Help With

As a document preparation service (not a law firm), there are certain things we cannot assist with:

• Individualized legal advice about your specific situation
• Strategy recommendations for litigation or legal disputes
• Predictions or promises about debt outcomes
• Communication with collectors or creditors on your behalf
• Representation in any legal matter

If you need legal advice, please consult with a licensed attorney in your jurisdiction.